Self-checkout delivers its best results when patrons encounter the fewest blocks or interruptions to their checkout sessions. One patron block widely used by public libraries is an “address check” to verify that a patron’s resident status based on home address is still current. Patrons changing a home address may no longer qualify for resident library services without paying a non-resident fee. The address check block is typically set to occur at a regular interval, requiring the patron to re-verify resident status. Salt Lake County Library has eliminated the need to verify home address in person by using the “National Change of Address” or NCOA database owned and maintained by the U.S. Postal Service.Read more
Tech Logic’s newest installation gave El Paso Public Library a boost — enhancing their ability to serve patrons with powerful CircIT™ powered self-checkout.Read more
Tech Logic is proud to announce its partnership with The Gulf Gate Public Library in Sarasota, FL.
This NEW Library features improved amenities such as an enhanced meeting/ study/ conference spaces and a large teen area. Other features include reading gardens, a tech lab with an increased public computer area and a children's story time room.
Technology provided by Tech Logic includes a drive-through for book and media returns, automated sorting, RFID and self-checkout solutions.Read more
When libraries decide to deploy self-checkout stations, they don’t always consider combining the options available to create the best patron experience—and highest use. Here are a few considerations to help you determine the best option for your library when choosing staff-monitored, kiosk, or desktop self-checkout for your library.
What blocks will your library use to limit or restrict checkout to patrons? Is there a maximum fine before checkout is blocked (typically $10)? Are there maximum item limits or item type limits? Can patrons pick up holds for someone else (depends on the ILS)? Think through how the patron at self-checkout will navigate through each block scenario. Offering payment on a kiosk, such as the Tech Logic Flex, will eliminate one of those blocks from interrupting self-checkout.Read more
Certainly self-checkout is no longer a new technology for most libraries — in fact, libraries were on the leading edge of training patrons for self-services in society at large (think grocery stores and airports). But having implemented self-checkout, libraries tend to become complacent about its ongoing return on investment. How can we increase adoption of self-checkout above 90% and what happens when we do? Here are ten suggestions to improve the results of self-checkout.Read more
New, sleek kiosk designs are configurable to process barcode and RFID in the same check-out session! Tech Logic's line of easily portable, modern designs come in three configurations: freestanding, desktop and wall mounted. Models feature a convenient shelf for holding books, purses, brief cases, and more.Read more
Implementing self-checkout in public libraries has definitely reached a tipping point — there’s no reason not to offer any of a number of options. Patrons appreciate the convenience (and privacy) of self-checkout and staff time is shifted from barcode scanning to check out lines of restless patrons.
But libraries aren’t so sure whether the benefits of adding RFID or automated sorting systems outweigh the costs. I’m convinced that the benefits are substantial for all sizes of libraries—and not only in saving staff time for other priorities but in improvements to the patron experience.Read more
TL’s new website is being designed to enhance customer product knowledge, and as a vehicle to share education, keeping PEOPLE FIRST in mind.Read more