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Tips from our Customers: Overcoming a Network Outage
By Gretchen Freeman, Principal Librarian/Strategist / March 29, 2017 / Categories: #AMH #Library Technology #Troubleshooting #Network

Frisco Public Library in Frisco, TX, recently experienced a total network and Internet connectivity outage—both wired and wireless network access were down. As with many of our customers, Frisco Public library relies on its Tech Logic UltraSort AMH to check in and sort all returned materials. When network connectivity failed, the AMH could no longer communicate with the library’s ILS server to remove materials from patron records. Not only did staff have to check in materials manually, but patron services suffered as a result. 

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